7 Tips To Master Customer Interaction Management

customer-interaction-management

Your customers have high expectations, and if you can’t meet them, they’ll go somewhere else. Customer interaction management can assist with this. They would want to buy from businesses that make it easy to receive help when they need it, go above and above for them, and make them happy pre- and post-sales.

Customer loyalty is increasingly based on how successfully a business interacts with its clients right from the start. In today’s competitive business climate, exceptional service can result in selling more products to more people for more profit.

While it may sound simple, many businesses today are failing to provide excellent service, and customer satisfaction is declining. While customer satisfaction is declining, customer demands are rising. People demand everything, anywhere, and at any time in this fast-paced, technology-enabled culture. To help you meet and understand customers’ demands, you need to manage customer interaction wisely. 

What Is Customer Interaction Management And Why Is It Important?

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Customer Interaction Management (CIM) as the name suggests, is the way businesses interact with their customers. This is a system that facilitates engagement with customers. Also, CIM is a subset of CRM meaning customer relationship management. CRM is a catch-all phrase, abbreviation, and is the most diverse technological segment.

Keep in mind that CIM is more of a post-sales activity for a business. Its importance as a customer satisfaction tool through optimizing communication channels like email, phone, self-service, and chat is clear. By managing customer interaction, a company can develop a long-term consumer base. How so?

  • Your company can make data-driven decisions and readily focus on areas that can assist improve the end-user experience.
  •  Customer interaction can help organizations rethink their customer satisfaction approach. This can also assist reduce client turnover.
  • Managing interactions effectively allows you to simply provide a great client experience across communication channels and promptly resolve issues.
  • Interacting with customers enables a business to study and comprehend the customer’s behaviors and pain points.
  • Successful interactions increase the likelihood of customers endorsing your business to others. Referrals are a great way to grow your business, so don’t be afraid to follow up with a request after a positive service interaction.

To get you started, here are some ideas to master customer interaction management:

  • Be Human

Your service representatives must realize that they’re not machines. Customers don’t want to interact with robots. Reps should show empathy, patience, and concern. The entire interaction will appear insincere if it feels rehearsed or formal.

Individuality and creativity will endear you to your customers while remaining professional. Build rapport with the clients. This way, they will feel more at ease and certain that you will assist them.

Here are some tips to do that:

  • Empathize with your customers.
  • Focus on the positive, not the negative.
  • Be attentive, courteous, and receptive to your consumers.
  • Know your product and technology.
  • Keep cool.
  • Learn from every consumer.

 

  • First Impressions Are Key

If the first staff a customer interacts with is impolite or grumpy, it ruins the purchasing experience for them. It will make your customers look for new pastures. Put your happiest, most productive team members in charge. Your company’s first impression should be welcoming. That’s the way to get them shopping.

  • Consider Using Multiple Channels

Customers can reach you via a range of channels, so build a strategy that covers more than one.  Customers expect to interact with your organization in new ways. Customers can contact you via live community forums, social media, live chat, and review sites.  While every interaction is unique, it must nonetheless be customized to the environment.

Not every issue can be resolved on every channel. The public nature of social media makes it improper for account and billing issues. Move the customer to a more private, secure channel. Remember to not rush customers. It’s considerably easier for everyone if you can close the engagement on the same channel the customer started it.

  • Monitor Effectiveness

You’ll receive a full view of how your staff communicates with clients and can regularly check for quality. It’s critical to monitor your team’s and consumers’ reactions. On one side, you want to please your clients. On the other hand, you want to know which areas your staff needs to improve on.

With the correct tools, you can track productivity and efficiency to uncover gaps and opportunities for development.

  • Use Software And Automation

The right technology can help customer experience managers and contact center workers handle client interactions across several channels. Start off by having CRM software.  There are a lot of different ones you can choose from, depending on your needs and budget.

The CIM system allows workers to easily engage with customers, updating them on case progress and requesting additional information. It can also be used to deliver upsell messages after a service interaction or appointment reminders. So, clients are always kept informed and system administrators can set it up to send messages automatically.

  • Keep A Good Reputation

A poor experience with an employee or another customer can lead to social media criticism. If your organization is known for horrible customer service, it’s difficult to regain trust. Avoid losing consumers due to a bad reputation by observing how others view your business. 

Ask customers to complete a service survey and use their feedback to enhance customer service. Of course, few people will do a survey without an incentive. Therefore, give them a little bonus. The survey and discount will bring back customers.

  • Act On Feedback

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You can’t just say ‘valued customer,’ you have to ask for and act on it.

Asking for feedback from consumers is an efficient technique to discover possible issues before they happen. A survey allows customers to express their opinions on your product or service in a way that makes them feel valued, and it allows you to fine-tune your processes or recognize staff who go above and beyond.

If your organization currently regularly solicits feedback, don’t overburden your customers with additional messages that could lead to survey tiredness.

If your organization currently asks for feedback, make sure you do so in 1:1 dialogue with clients. No matter how anonymous it is, qualitative feedback will help you develop your services, and buyers will enjoy the opportunity to express themselves.

Conclusion

There’s never a wrong timing to improve your customer interaction, and it will only get better after you put in place a customer interaction management plan.

Prioritizing your clients will always benefit your business. Therefore, begin exploring ways to engage them on a deeper level immediately.

 

small business coach

Social Media Marketing: How to Market on Instagram

social-media-marketing

Social media is a massive part of our lives, and it’s not going anywhere. If you own a business, social media marketing is an essential factor to being successful. In the past, social media was just there for us to connect with friends and family. Now, it has become an important tool for businesses to promote their products and services while expanding their reach on a global scale. So what are the strategies for promoting your business on Instagram? And what tools can you use to achieve success?

Social media marketing is a strategy for brands to promote themselves on social media. It includes the use of many different channels, such as Facebook, Twitter, and, of course, Instagram. In recent years, Instagram has gained a lot of traction as a powerful marketing tool. Marketers use it to share photos and engaging videos about their brand, connect with customers and followers, and drive traffic to their websites.

The Elements of Social Media Marketing

There are three essential elements of a social media strategy: creating content, building relationships, and driving traffic. First, you need to create valuable and interesting content that will engage your audience. This could be blog posts, images, videos, or infographics. Once you have created some great content, you need to start building relationships with other users on Instagram. Follow others in your niche, like and comment on their photos, and participate in relevant conversations. Finally, you’ll want to drive traffic back to your website or blog by adding links in your bio and using effective hashtags.

The Advantages of Social Media Marketing

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The benefits of Instagram are many. For starters, it has a massive user base with over 2 billion monthly active users. This presents a huge opportunity for businesses to reach new customers and build brand awareness. With the right strategy, you can create a loyal following who will become advocates for your brand.

Instagram marketing is also an affordable advertising option for small businesses since it does not cost much to promote your posts on the platform. You can gain new followers organically by using hashtags and getting involved with other users’ photos.

Additionally, Instagram is visual-centric, which makes it perfect for promoting products and services. Brands can post photos and videos that showcase their products or services in an attractive way.

Social Media Marketing Trends

Nothing stays the same forever, and as Instagram gains new features, marketing trends shift from time to time. The trends for Instagram promotion in 2023 include Stories, Live Videos, and influencer marketing. One of the popular trends is also using emojis or stickers in their captions, so they stand out from all the images people are viewing every day.

Stories are a great way to connect with your followers and share snippets of your day-to-day activities. They disappear after 24 hours, so it’s a more informal way to engage with your audience.

Live videos are also becoming increasingly popular on Instagram. This is a great way to give people an inside look at what you do and connect with them in real time.

Finally, influencer marketing is still one of the most effective ways to reach new customers on Instagram. Work with influencers who have a large following in your niche and collaborate on content that promotes your brand or product.

Tools for Instagram Marketing Success

There are a number of great tools that can help you with your Instagram marketing efforts. These include services for producing content, tracking performance, and driving traffic.

  • Hootsuite is one such tool that allows you to manage all of your social media accounts in one place, schedule posts ahead of time, and measure the success of your campaigns.
  • Another great tool is SproutSocial, which helps businesses grow their social media presence by providing detailed analytics on who’s following them and what content resonates most with their audience.
  • LumaFusion is a quick and easy way to create engaging video content for your Instagram followers. With this tool, you can add captions, transitions, music tracks, special effects, and more – all in one place.
  • Canva is a great way to create attractive visuals for your Instagram posts. With over one million templates and tools available, you can design anything from simple graphics to complex infographics.
  • Finally, Iconosquare is a powerful management tool specifically designed for Instagram users. It provides insights into who’s liking and commenting on your photos and can even be used to schedule posts ahead of time.

Promotion Ideas for Your Business on Instagram

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There are many different ways to promote your business on Instagram. The key is to find the right mix of content and promotion that works for you and your audience. Here are some ideas:

  • Post photos and videos related to what you sell, such as company events or new products that customers might want to buy; don’t forget about coupons! Burberry shares images from runway shows and behind-the-scenes events with its millions of followers. Rohan uses Instagram Stories to show customers what happens in their warehouse before they ship items out each day.
  • Showcase customer testimonials in a creative way, with images or video clips. Include their name and country along with each photo so they can receive recognition where it matters most.
  • Run contests offering free giveaways. Make sure it aligns well with your brand image, though – you do not want people associating your contest with spam.

Some other great promotional opportunities include hosting a contest or giveaway where you encourage your followers to tag friends in order to gain more entries and get yourself some free advertising. You can also run an ad campaign using popular hashtags in order to target specific audiences interested in certain topics.

To generate leads directly from Instagram, consider adding a CTA button to lead generation forms, such as email sign-ups and webinars below your profile picture. And lastly, if you already have a blog set up on WordPress, make sure it’s connected here too! This will allow you to easily share your blog posts on Instagram and attract even more people to your website.

Final Say on Social Media Marketing

Social media marketing is an essential part of any business’s online strategy. Instagram, in particular, is a great platform to reach new audiences, connect with other businesses and promote your products or services in a creative way. By using the tips and tools above, you’ll be able to create successful Instagram campaigns that will help grow your business and brand. So if you’re not already on Instagram, now is the time to join!

 

small business coach

6 Reasons Why Businesses Should Use Online Contract Maker

online-contract-maker

Do you have a business? Do you have any partnership agreements with other businesses, independent contractors, or vendors? If so, you should consider using an online contract maker. 

Using an online contract maker will ensure that all your contracts are up-to-date and legally binding.

It can be complicated to prepare contracts on your own. First, you need to make sure that the agreement is explicit and elaborates all the business terms. Then, you must also understand what your obligations are under it.

Sometimes, legalities require specific clauses to be included in the contract. So, for example, if you’re contracting with an overseas partner, then there are also dispute resolution procedures that might need to be spelled out in the contract as well.

Six reasons why you need to use an online contract maker for your business

When it comes to entering into agreements with others, it’s essential to do so responsibly for both parties involved. So, this article will discuss six reasons why using an online contract maker is vital for your business. Let’s start:

1. Legal obligations and an online contract maker

online-contract-maker

The first reason why using an online contract maker is essential for your business is legal obligations.

When you’re entering into agreements with others, it’s essential to make sure that a legally binding document covers all your legal obligations. It ensures that there are no conflicts between the terms of the contract and your legal rights.

On the flip side, if you use a manual contract, you must ensure that all of the legal obligations are being fulfilled. In addition, since it will be a manual task, it will consume a lot of your precious time that you could spend growing your business.

Or, if you hire an experienced person for this purpose, you will have to pay them a fixed salary every month. Not only the salary but also the cost associated with hiring the right person for this job will just be another cost for your business.

If you are a large enterprise, these costs may not affect you. However, for a fledgling business, these costs can indeed break their bank. So what’s the solution? It is to use an online contract maker that will take away all your hassles associated with the legal obligations of a contract.

If you are confused between multiple contract makers online, Bonsai’s online contract maker is reliable and useful in almost any use case. In addition, it offers tons of features that a business, especially a freelance business, agency, or individual, would require the most.

Bonsai has an arsenal of pre-made, frequently used contract templates to choose from, such as Service Contract Template, Non-Disclosure Agreement Template, Videographer Contract Template, and many more.

The captivating thing about them is that they all are legally binding. They include all of the necessary clauses, so you don’t have to worry about missing any essential terms of your business with the other party.

2. You get tons of pre-made contract templates

Another cost associated with manual contracts is their design. Had it been about designing a few contract templates, you could have continued with the conventional, manual way of contract making. But, since you come across different deals every day, you need different contract templates.

So, to get each new contract template designed every day would not be a wise choice. Not only will it cost you a lot, but it will also consume much of your time every day. So, to optimize this process, you need an online contract maker.

An online contract maker would provide you with the templates of almost all frequently used contracts. You will also have an option to customize the pre-made templates to tailor them to your exact needs.

These pre-made templates include but are not limited to:

  • Employment Contract Template
  • Consulting Agreement Template
  • Vendor Contract Template
  • Product Design Contract Template
  • Professional Services Contract Template

Simply put, you will get access to many pre-made templates to save much of your time. Remember: all of them are legally binding, so you don’t have to worry about missing out on any essential legal clauses.

3. Protecting your business

online-contract-maker

Before entering into partnership agreements with others, you need to make sure that you’re prepared. One of the best ways to protect yourself is using an online contract maker. 

Your business needs to enter into agreements with others in a clear and enforceable way. Therefore, whenever entering into a deal or partnership, it must be made sure that every detail is incorporated in the contract. Neglecting even a subtle detail may cost you a lot in the end. 

Also, you must know the legal clauses that give you the right to make those details enforceable in the future.

For instance, if a dispute occurs between you and the other party at any later time, you will have this contract to present against them in court.

If you don’t have it, or even if it is missing the crucial details, clauses, and the opposing party’s signatures, the contract will lose its significance in the eyes of the law.

It all comes down to the point that you must incorporate all the details, clauses, and signatures into your contract to add a bar of protection for your business. Yes, it is humanly difficult, but an online contract maker can help you do it within minutes.

4. Easy to create

At times, a generic, pre-made contract template may not cater to your specific need. So, you need a customized contract template that incorporates the specifics of your deal. It may sound like a hectic task, but it is as easy as inputting your specifics.

Firstly, you will have to choose a pre-made template that best resembles the contract you want to have. It would have most of the details you want, but you can add those it lacks by editing it.

Then, the online contract maker will walk you through the whole process in an easy way. It will show you the guidelines of what needs to be done, making your task much easier.

Usually, these steps would include adding your basic information, the scope of the work, payment details, and more.

At the end comes the best part—the digital signature that legally binds the parties. Once you are done editing your contract, give it a thorough review. Then, you can digitally sign the contract and send it to the other party for their digital sign.

5. Low cost with an online contract maker

An online contract maker’s cost is considerably lower than the cost if you create them by yourself.

You’ll probably need a document designer if you can’t do that by yourself. But, then, you may also require some legal help to know about your rights and the other party’s rights in that scenario.

Doing all of it would require a lot of time that in itself is a cost. Also, this way becomes a lot more demanding if you have to sign many contracts every week.

On the flip side, you can remove all of these hassles by using an online contract maker. For instance, Bonsai’s online contract maker would cost $19/month for its basic plan that comes with many benefits.

Not only the contracts, but it can also help you with invoicing, time-tracking, project management, and many other important business tools. So, it’s a bundle of many benefits besides your primary contract-making needs.

As also mentioned earlier, the contract you’ll create with an online contract maker will include all the contract essentials, such as legal obligations, clauses, and ready-to-sign. Hence, you don’t have to bear any further costs other than buying the above-mentioned plan.

6. Supporting relationships

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Contracts are a big part of business. As your business grows, so does the number of contracts you might have with others. So, as your company expands, it’s essential to make sure that everyone involved understands their obligations and responsibilities.

Using an online contract maker would be a great way to ensure that all parties are clear on what they agree to. It will also provide an easy way for you and your business partners to communicate back and forth about any changes or updates in the agreement.

Since it will all be an online process, the communication will be real-time as well as hassle-free. However, as described in the process of an online contract maker above, you will have to send the signed, reviewed contract to the other party for their review and sign.

If the other party requires any modification, omission, or addition to the contract specifics, they can easily communicate. So, it will ensure that the binding parties are on the same page.

This way, an online contract maker supports the binding parties’ relationship and minimizes the chances of dispute at any later stage of the business.

Wrapping up the reasons for an Online Contract Maker

Simply put, contracts are a necessary part of doing business, and you need to make sure you have the right ones in place to protect your company. But what if you’re not a lawyer and don’t want to pay for one? What do you do?

Luckily, you can use an online contract maker that can help you create the perfect contract in minutes. It cuts down on time and costs, and it also prevents costly mistakes when you’re filling out the contract yourself.

To elaborate on these points, this article mentioned six main reasons why businesses should use an online contract maker. We hope you enjoyed it. So, if you are not currently using an online contract maker, now is the perfect time to start.

 

small business coach

Fostering a High Performance Through Workplace Culture

workplace-culture

Having the right workplace culture can make all the difference, in regards to your company’s success. As a company executive, you’ve probably wondered about the things you can do to boost the productivity and performance of your organization. While nothing can change how your employees feel about their duties and responsibilities or who they work for, organizational culture can boost engagement levels and improve the day-to-day experience of your employees.

Culture is defined as the collective mind and heart of an organization. There are a lot of things that affect the attitudes of your employees about their duties and responsibilities and who they work for. When most managers conduct culture assessments, they find that most mechanisms, activities, and processes connected to the experience of employees affect their attitude toward their work and organization. The biggest influence on the experience of an employee is their managers.

 How managers can create the right workplace culture to foster high performance

1. Create meaningful values and communicate them

Organizational values are not philosophical principles. Values help in guiding employees on how they should interact with customers, the community, and with each other. Your organization should have no more than five values to make it easier for employees to understand and remember what’s important to the organization.

Leaders should communicate the values and the expected behavior linked to each value. This will help employees to know what’s expected of them thus reducing uncertainty and ensuring that everyone’s behavior is aligned with the values of the organization. The best way for managers to communicate values to their employees is by setting a good example. Values do not just apply to frontline staff but the entire organization including senior management. For organizational values to have meaning, leaders should adhere to them every day.

2. Proper selection is key

Most of the time, managers rush to fill a vacant position in the organization without asking the right questions. And this leads to poor hiring decisions. Most managers look at the experience of a candidate to determine their employability. But according to essay reviews, successful leaders, on the other hand, look at how well the individual will work with others. It’s important to ensure that the candidate fits with the values and culture of the organization.

Human resource managers should consider using questions that have

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been tailored around the core values of the organization to know their candidates and make the right hiring decision. Another great way to conduct proper selection is by using a behavioral-interview approach. This method ensures that candidates engage in an activity during the interview process. This activity will help in pushing candidates out of their comfort zone and provide an opportunity to assess behaviors instead of asking a lot of questions.

3. Enhance the onboarding and orientation process

Research studies have shown that close to thirty percent of new hires quit within the first three months of working. To prevent this from happening to you, you should ensure that new hires receive an engaging and effective orientation during the first few days on the job together with an excellent onboarding process. It is important to set up success for new hires during this period to ensure that they feel connected to their team, job, and organization.

You can do this by establishing the right priorities from the first day. Ensure that all employees are happy and feel welcomed from the first day. By creating an organized training program and testing the comprehension of new hires, you will reduce turnover and boost the productivity and performance of your organization.

4. Communicate with all employees

The one thing that leads to poor engagement levels, low productivity, and an increased turnover rate in most organizations, according to a pro essay writer, is poor communication. Most managers are usually surprised when employees or teams report that there is ineffective communication because they think they communicate with their employees regularly. The key issue is not the quantity but the quality of communication transmitted within an organization.

Business leaders can improve communication in the organization by keeping their words short and simple, using their tone and body language effectively, and communicating in a timely fashion. Using the right channels to communicate and reinforce a message is also important. Keep in mind that communication is a two-way process. Checking on your employees regularly to ensure that they understood your message is important.

5. Recognize your employees

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Recognition is a great way to reinforce good habits, make employees feel appreciated, boost engagement and retain the best talent. However, most employees don’t feel appreciated in the workplace. A research study found that 63 percent of employees don’t feel like they get praised enough in the workplace. Every employee learns and processes information differently. Therefore, managers should ensure that they recognize their employees effectively.

Managers should use different methods to recognize their employees. And they should be based around writing, saying, or doing something. The best ways to recognize your employees include writing thank you cards or emails, mentioning their achievements in meetings, or coming up with a fun recognition program. Employees are different. Therefore, recognition should be tailored to meet the needs of every person.

6. Coach your employees

Informal feedback is one of the best ways to help your employees understand how their behaviors measure up to your expectations. Research studies have shown that 32 percent of employees wait for at least three months to get feedback from their managers. This makes it harder for employees to measure their performance and link it to the expected results. Informal feedback can be effective by ensuring that it is timely, fair, and balanced. You should explain why specific behaviors are important and include a gesture of appreciation.

7. Show employees that you care about the workplace culture

Showing your employees that you care about them individually and you’ll do whatever it takes to improve the culture of your organization. You can do this by listening to their needs and supporting them as much as you can. As you listen, make sure that you listen attentively and try to understand the perspective of your employees.

Conclusion on Workplace Culture

Successful leaders are always on the lookout for areas that need adjustments or improvements. While workplace culture is complex, the tips that we’ve shared here will help you foster high performance in the organization.

Author Bio:

Leon Collier is a blogger and academic writer from the UK. He likes trying new subjects and is always focused on proving his worth as a writer in new and challenging writing areas. His hobbies are reading books and playing tabletop games with his friends. You can reach him via Twitter @LeonCollier12.

 

small business coach

Ways a Property Manager Can Help with Rentals

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Ways a Property Manager Can Help with Hassle-Free Property Rentals

Landlords who hire property managers find that it makes their lives easier. A property manager assumes many responsibilities that a landlord would otherwise have to tackle alone. Being a rental property owner is a high-stress job, demanding a lot of time and commitment from the landlord. Recent events, including the Covid-19 pandemic, have made the rental business more complicated, leaving landlords feeling pressured and uncertain if they want to remain in the industry.

Hiring a professional property manager makes a significant difference for landlords who realize that operating privately is not working for them.

Here are ways that having a property manager helps landlords to profit from their rental homes without additional stress:

Marketing and advertising

According to managers at a Colorado Springs licensed property management company like Evernest, A Cut Above Property Management, or Around the Block Realty, marketing, and advertising rental properties is one of the most vital functions a property manager assumes on the landlord’s behalf. Evernest’s team of professional, licensed agents understands the importance of listing rental properties on platforms that reach the widest possible pool of potential tenants. They pay attention to advertisement content, including wording and photographs, to ensure several candidates apply to rent the home. Evernest has an established presence in Colorado Springs, Denver, Fort Collins, and Boulder.

Agents at large property management corporations like Pinnacle Property Management Services and Greystar Real Estate Partners LLC agree that a rental property listing either makes or breaks the transaction. Professional property agents know which platforms to use when advertising a rental home. Their experience also includes drafting advertisements that will attract suitable tenants. They use extensive resources to create marketing tools to get prospective tenants interested.

Tenant selection

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Having created advertisements that reach hundreds of potential renters, interested parties apply to rent the home. A property manager knows better than to accept the first person who applies to rent a home. They work with several applicants, allowing for selecting the best possible candidate. Property managers follow stringent processes to screen and vet potential tenants to ensure their suitability. It helps them find ideal tenants who will stay in a rental home long-term, pay their rent, and not incur undue damage repair expenses.

Among the things a property manager does during the screening and vetting process is contacting an applicant’s employer to verify their employment and salary. The agent also speaks to an applicant’s previous landlord to determine how they behaved as tenants at their last residence. An additional step is subjecting the applicant to a credit history check. This stage is critical as it impacts the tenant’s ability to pay the rent and paints a picture of how responsibly they treat debt. Someone who is overindebted or does not pay their debts is a risky proposition as a tenant.

Lease enforcement

A property manager’s core duty is to ensure that landlords and tenants adhere to their responsibilities as stipulated in the rental agreement. Among the tasks they must complete is ensuring that rent is paid on time each month. Many agents insist on scheduled, electronic payments to minimize how much time they spend chasing tenants to get their money. However, that is precisely what they will do if someone fails to pay. Agents are tasked with collecting rent and must do so by any legal means necessary.

A property manager also conducts regular inspections of rental homes on their books. They perform routine checks to ensure that everything is in working order by appointment with the tenant. Their most intensive inspections occur when a tenant assumes occupancy and vacates the premises. This process plays a vital role in determining whether a renter should get their security deposit back.

Repairs and maintenance

A property management company that oversees repairs and maintenance relieves landlords of their most burdensome problem. Most rental owners agree that the rate at which things go wrong on the rented property is alarming. Many fields call at all hours to deal with blocked pipes, leaking roofs, and structure damage. Having a property manager take care of this aspect of being a rental house owner gives landlords room to breathe.

Property agents responsible for repairs and maintenance ensure that everything at the rental is working as it should. They undertake routine maintenance to ensure that minor problems do not become massive, expensive ones later. Property managers work with contractors and providers who deliver outstanding workmanship at cost-effective prices.

Managing tenant relationships

Landlords and tenants often butt heads because they build a personal relationship instead of keeping their interactions professional. This tendency complicates the relationship, leading to much unpleasantness that can be avoided by hiring a property manager.

Property managers serve landlords and tenants, protecting their rights and ensuring they fulfill their obligations as included in their rental agreement. Agents work as a bridge between landlords and tenants, keeping emotions out of the equation. They maintain cordial relationships with both parties, behaving professionally throughout their interactions.

 

small business coach

7 Ways For Small Business Owners To Avoid Burnout

business owners

Seven Ways For Small Business Owners To Avoid Burnout

For many small business owners, their businesses are an all-encompassing and time-consuming activity which requires their full dedication. Yet, burnout and the inability to switch off, particularly from technology, is a very real problem for many entrepreneurs. From depression to coronary heart disease and fatigue, burnout can have serious consequences for you and your business. Here are seven ways to help you learn how to avoid burnout when running a small business.

  1. Be Organized and Use Time Efficiently On Your Business

Business owners tend to be extremely busy. To avoid burnout, effective time management is one of the most important skills that you need to develop. To stay productive and focused, make sure that you take some time to organize your working day.

Ensure that you have an organized filing system so that you can easily store and retrieve files and data whenever you need it. Administrative and financial tasks can cause some of the most stress. If there are tasks that you find especially stressful or tend to avoid doing, make sure that you create a plan in order to get these done in plenty of time.

Similarly, make sure that you use a comprehensive bookkeeping system to stay on top of your finances. Not only will this enable you to stay up to date with your business, but it can also be used to automate tasks, thereby saving you time. This will also make it easier and less stressful when it comes to completing your tax return.

  1. Prioritize Tasks 

It can be easy to become overwhelmed by the number of things that you have to get done. Instead of trying to do everything at once, make a list and prioritize the tasks. Consider using a digital list-making app, which enables you to set reminders and share your lists.

“There may be tasks that need to be prioritized first due to set deadlines. Alternatively, consider prioritizing tasks based on goals. You can further categorize tasks into those which are ‘important’ or ‘urgent’. Not only will this make things more manageable, but you will also be able to dedicate your time and energy to the most pressing tasks first. Most importantly, be realistic about how much you can get done each day,” says Hollie Wymore, a writer at Lia Help and State Of Writing.

  1. Avoid Multitasking

Multitasking is an important and valuable skill. However, there are times when multitasking can be counterproductive, leading to divided attention and errors, as well as increased stress and burnout. Instead of trying to do multiple tasks all at once, schedule individual time for each task. In this way, you will be able to fully focus on each task, improving your productivity and reducing the potential for mistakes.

  1. Delegate Wherever Possible

Business owners are known for trying to do it all themselves. However, it can be more efficient to delegate tasks to employees or vendors, freeing you up to do other important tasks. Be aware of tasks which can be suitably delegated to others within your business, as well as any areas in which you require additional support. As a result, you will be able to make better use of your time and skills, as well as those of your employees.

Similarly, learn when to turn down work. Assess incoming work against your ideal client, project or business goals. Avoid taking on work which does not meet these lists to prevent unnecessary stress.

  1. While Running Your Business, Don’t Forget To Stay Healthy

Very often, burnout can be traced back to other aspects of lifestyle, including poor sleep, diet and exercise. Many entrepreneurs put their businesses, particularly in the early days, ahead of their own sleep and wellbeing. However, staying healthy is essential if your business is to thrive.

“Start by assessing your sleep,” suggests Joseph Gray, a small business blogger at Boomessays and Essayroo. “Getting sufficient sleep every night is extremely important. Try to go to bed and wake up at the same time each day. Similarly, make sure that you are eating a healthy diet and try to introduce some exercise into your weekly routine. Try to schedule a lunch break every day, where you can sit down and take the time to eat properly or even do a short workout. This will give your body the chance to recharge and feel more energized and better prepared for work.”

  1. Schedule Regular Breaks

Incorporate regular breaks throughout your day, as these will enable you to refresh your creativity and refocus. Similarly, if you are struggling with a particular task, consider taking a short break or returning to it at a different time of day.

A change of location can also help break up the day and inspire more productivity. Many entrepreneurs have the fortune of being able to work remotely, so consider trying to work in a flexible workspace or a coffee shop to aid creativity.

  1. Set Work Hours and Stick To Them

To improve productivity, set work hours and stick to them. At the end of your workday, whatever time that may be, be strict with yourself and avoid answering emails and unplug from your devices. Having a regular schedule can help you to be better organized and make the most of your time. It will also help you to develop a more positive work-life balance, leading to reduced stress and burnout.

Similarly, schedule down time into your day. In the same way you would schedule a meeting, schedule in some time for exercise, to read, or simply step away from your work. If possible, try to book a holiday too, whether it’s a full week off, a long weekend or even just one day to yourself.

Conclusion

Burnout is a very real problem for many small business owners. Running your own business can be overwhelming and all encompassing, leaving you with little time for yourself or your personal commitments and interests. However, to run a successful business, it’s essential that you find a balance between your work and home life. By following the steps above, you will not only avoid burnout and reduce stress, but you’ll also become more productive and successful.

Lauren Groff is a successful small business writer at Academic Writing Services and Essay Services, where she regularly writes about ways to improve productivity in the workplace, as well as sharing tips on how to run a successful small business. She is also an experienced editor at OX Essays. When not writing, Lauren enjoys spending time reading and attending business conferences.

 

small business coach

How To Keep Your Business Running 24/7

business-running

How To Keep Your Business Running 24/7

Keeping your business running 24/7 can offer myriads of benefits. For one, it can help in boosting your business’s sales and revenue. When someone calls you after your business hours, and they can’t reach you, chances are they will call other businesses offering services after the operating hours. When this happens, keep in mind that aside from losing new sales, you’re giving new customers or clients to your competitors. 

Keeping a business running without a break may not be as easy as it seems. However, that doesn’t necessarily mean that you shouldn’t give it a try. After all, it can be extremely beneficial. Know that there are many ways that you can try to implement this kind of schedule effectively.

So, if you’re interested, be sure to see this page until the end. Here’s how to keep your business running 24/7.

  • Consider Hiring Interns Or Apprentices

When interns and apprentices are utilized properly and effectively, they can serve as one of the best instruments in running your business or company. While they can’t completely replace full-time and permanent employees, consider the back office work they can do while trading their effort and time to have experience working in your company. 

Usually, an apprentice or intern tends to be energetic, younger demographics, and ambitious, which means they want to make their marks. As a matter of fact, some of them will feel happy when they hear the term overnight. It’s indeed a win-win situation.

business-running

  • Be Kind To Your Employees

There’s an emotional and personal side to running your business 24/7. To maintain productivity at all times, it’s important to keep all your employees happy and highly appreciated. It’s also best to boost the wellness of your employees since it’s important to keep a business successful. If you don’t take care of them, they’ll also do the same thing to you and your business. 

Ask yourself, are you giving your workers who are working at night the same benefits, respect, and opportunities that your daytime staff obtains? While it’s easy to think that a nighttime operation isn’t completely crucial, if possible, avoid this kind of temptation just to discount other shifts. 

Having said that, if you feel like the drive of some employees is getting low, especially on night shifts, consider giving them some incentives. By simply showing that you care for them, you can surely offer the needed jolt. It’ll also keep your business running around the clock since they won’t feel lazy working at night. 

  • Automate And Streamline The Scheduling Process

Unlike the typical 9 to 5 business hours, you can’t get consistent scheduling with a 24/7 operation. It means there should be some variations. You can’t work with your employees all day and all night. Also, it’s worth mentioning that not all workers want to go for a night shift. 

Most probably, you’re aware that trying to recall those who can work as well as how many hours every worker has already worked during a certain shift or even weeks or months isn’t easy. So, if you want your business to keep running 24/7, consider streamlining or automating the process of scheduling in order to account for the preferences and needs of the employees. One way to do it is to request worker availability. You can hire workers for certain shifts. But it would help if you also allowed some flexibility when it comes to scheduling to fit different lifestyles. 

  • Hire Virtual Workers

In addition to hiring employees who will work in your office, hiring virtual workers can help you, especially if they’ll directly work for you. With a reliable offshore provider operating 24/7, you’ll be able to hire people with lower salaries. What’s more, you don’t even have to pay for the expenses that are usually incurred in the office. These will include office space, employee taxes, computers, and overtime rates for overnight employees. 

  • Improve Security

It’s also important that you prioritize security if you want to keep your business working 24/7. While security really matters all day and all night, it’s even more important regarding a nighttime operation. 

You have to be extra careful and vigilant during these working hours, particularly if you’re not operating at total capacity. Thus, it’s an excellent idea to improve security measures. If you’re worried about the safety of your premises, most importantly, your employees, you may want to consider hiring nighttime security teams.

  • Communication Is The Key

Providing your clients with open communication with your business any time of the day is crucial. This means you need to have a website where they can easily access your support team and contact information. 

If people use your product, expect that they will ask for more details about it and seek help, regardless of what time of the day is. Even though you’re only giving them automated responses, telling them about your support and service hours as well as giving them links to possible solutions is better compared to not responding to them at all. 

If your website has a live chat feature, people will have an idea of where exactly they are in the support line and how long they’ll wait. By doing this, you can show your customers that you’re always there. 

business-running

  • Hire A Competent Assistant Manager 

To keep your business running any time of the day, you should also consider hiring a competent assistant manager. This person will take your responsibility when there’s an important thing you need to do outside your business premises if you’re sick, or on vacation. 

In that way, your business will run 24/7 without dealing with any losses. Having an authority figure that’s always present in your workplace is crucial for making an important decision. This also helps to ensure that everything is going smoothly and well. In fact, some businesses hire an assistant manager, and they’re taking shifts to make sure that everything, even the smallest details, is under control at all times.

Conclusion

Taking control of the operations of your business is the key to having an effective and successful 24/7 schedule for your business. If you don’t value your night shift workers, like focusing on the scheduling and security of everyone, you’re less likely to exceed. Hopefully, the tips mentioned above will help you in keeping your business running 24/7 effectively and smoothly.     

 

small business coach      

Own a Marketing Agency? Here are 12 Tips to Scale it up with a CRM

crm

Twelve Tips to Scale it up with a CRM

A CRM can prove to be very beneficial to your business. Considering the perpetually growing influence of digital marketing, it’s no surprise that new marketing agencies are constantly emerging. And if you want to be a relevant player in this competitive market, scaling your operations is the only way to stay in the game. 

In today’s digital world, new technology and tools are frequently introduced. For a successful marketing agency, it is crucial to recognize the potential of such tools and leverage them to your advantage. For example, customer relationship management (CRM) tools like Daylite can prove to be highly beneficial for your organization. 

When you’re a budding business, it might be possible to manually keep track of your clients and prospects. However, as your organization grows, this is no longer a feasible option. 

Are you on the fence about deploying a CRM system for your organization? In this post, we’re sharing various ways a CRM can help you effectively scale up operations. Let’s dive in. 

crm

  • Everything in One Place

One of the biggest advantages of CRM software is that it allows you to keep all information about your clients in one place. Hopping from Excel sheets to emails to phone calls  can be confusing and lead to missed deadlines and other administrative errors. Instead of maintaining disjointed files, you can make the most of CRM software to efficiently organize data. 

  • Track All Communication

Your employees are likely working on multiple clients at the same time. How can they keep up with every customer interaction? With CRM software, of course. Every internal and external communication occurring over  emails, phone calls, and other platforms can be efficiently recorded on a CRM system. Even if you are using LinkedIn for sales, a CRM can streamline your communication.

Furthermore, CRM software is  an indispensable tool for a growing organization. As you add more reps to your team, a CRM will ensure smooth communication without any hindrances. You can easily bring new employees up to speed with ongoing projects.

  • Develop a Client Onboarding Process

A client onboarding process is necessary to align your business needs with clients’ needs. Without a dependable client onboarding process, you risk losing a client and all the resources you spent on them. 

Using CRM software, you can develop a repeatable client onboarding process that encourages clients to continue to buy new products and services from you. It is also possible to customize the onboarding process to meet the requirements of a particular client.

  • Speed Up Lead Generation

Has your agency reached a point of stagnation with lead generation? Without quality leads, your business can quickly lose its momentum. CRM software collects data from integrated platforms and helps discover qualified leads. Access to accurate data helps reps to nurture leads and close more deals. 

  • Scope of Integration

The scope of CRM extends beyond just record-keeping. A CRM offers integration of various platforms that can ultimately help you deliver a personalized customer experience. Especially for a marketing agency, CRM software can be used to integrate social media, email marketing, outbound marketing, Google My Business, and other platforms.  

  • Easily Customize Proposals & Contracts

Personalization is pivotal if you want to make your prospect feel seen. But customizing each proposal or contract can take up too much time. Fortunately, there are CRM systems that can speed up the process. 

Moreover, CRM software not only helps maintain records but can also be used to analyze consumer behavior. Just like LinkedIn prospecting tools, these metrics come in handy for marketing agencies. They can utilize this information to create personalized content and tailor CTAs to persuade prospects. 

  • Automate Administrative Tasks

Certain administrative tasks such as logging calls or any client interaction can be time-consuming. Moreover, these tasks can keep you from focusing on core activities and impact your productivity. This software saves you from redundant data entry. You can automate collecting, recording, and summarizing data. 

  • Collect and Use Insights

Customer feedback is important to ensure a seamless experience. A CRM system can improve your customer experience endeavors with the support of internal reviews and surveys. Instead of customers leaving negative feedback on public forums, you can invest in CRM software for effective reputation management.  

  • Facilitate Global Access

Several organizations around the world were forced to operate remotely because of the COVID-19 outbreak. And organizations without the right tools struggled to communicate and smoothly transition to a remote work setting. 

On the other hand, organizations with CRM systems flourished. CRM makes it possible to sync updates from the entire team and access any required information, no matter where you are in the world.

crm

  • Maintain a Paper Trail

Misplacing even a single important document can be costly for your organization. From employee to customer documentation, a CRM system enables your organization to keep a clear and easy-to-access library of all documentation. Whether you are a new or an established agency, CRM is certainly worth the investment.

  • Set Up Reminders

When you’re juggling several clients and prospects at the same time, a CRM tool can be paramount for your organization. 

When a lot is going on, it is easy to forget to follow up with a certain prospect. And all the resources and time you invested in convincing the prospect to choose your service goes down the drain. 

A CRM will enable your team to keep track of all prospects and remind your employees to follow up at the right time.

  • Identify Trends

To effectively sell your marketing services, an agency needs to be aware of which strategies work and which don’t. You can employ CRM to extract key metrics and identify trends. These trends are useful to understand which processes deserve more attention and resources. This plays a significant role in making informed decisions down the line. 

The Bottom Line of CRM

CRM is a versatile tool that is not only a useful tool for marketing agencies but also for other businesses of all sizes. The right software for your organization plays a key role in streamlining communication and managing prospects. Hopefully, the aforementioned tips encourage you to explore the endless possibilities promised by CRM solutions. Ideally, you should choose this software that will grow alongside your business and support your expanding requirements.

 

Author Bio:

Stefan Smulders is a SaaS Entrepreneur | Bootstrapped to €3M ARR in just 1year | Founder of Worlds safest software for LinkedIn Automation Expandi.io | Vegan | Father

 

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Top 8 Flexible Benefits for Employees

benefits

Top Eight Flexible Benefits for Employees

Providing your employees with flexible benefits can have many benefits for your company. It can boost employees’ morale and increase their productivity, as well as improve your organization’s culture and reputation. However, in order for you to gain these advantages as an employer and business owner, you must choose the right flexible benefits to offer. As an aid to you, this blog post lists the top eight flexible benefits employees can take advantage of.

So let’s get right to it.

What are flexible benefits for employees?

Flexible benefits, also known as payments-in-kind, are employer-provided salary supplements in which employees receive products or services for free or at a discounted price. 

Usually, organizations set a financial limit for such benefits packages.

This flexibility allows employees to customize their benefits package according to their individual needs.

What is the difference between benefits and perks?

benefits

Benefits are part of an employee’s salary, whereas perks are auxiliary. 

Money rewards for great project results or completing it before the deadline are examples of perks.

Additionally, perks can take the form of non-wage compensations, such as in-office snacks, company cars, and more.

Why are flexible benefits important?

Offering flexible benefits means also taking multiple advantages. The following are some of the most relevant.

  1. Boost employees’ mood and productivity

As you can imagine, giving employees benefits like gym memberships makes it easier for them to spend their time doing what they enjoy. This improves your employee’s morale and performance.

When employees are happier at work, they are more productive, which makes your business more efficient. A happy working environment also boosts collaboration among employees.

  1. Improve your brand reputation

As your workplace environment improves, so does your brand’s reputation. As a result, if you promote and make your flexible benefits packages known, also external people and stakeholders will have a positive perception of your organization.

In addition to attracting potential investors, this may also attract companies interested in establishing partnerships with you.

  1. A higher retention rate and talent acquisition

Offering competitive benefits packages can help your business entice more applicants and attract top-quality employees.

You’ll have the opportunity to include these benefits along with your job listing so potential applicants will be able to acknowledge them and be more likely to apply.

Additionally, if your employees enjoy these packages they will be less likely to leave your company for another, increasing your retention rate.

Best 8 flexible benefits for employees

As promised, here are some of the best flexible benefits to offer your employees, which they will surely appreciate.

  • Private medical insurance

Private medical insurance is very often included in flexible benefits packages. 

Tax-free treatment insurance for illnesses or injuries resulting from employment is available. 

Nevertheless, employers are expected to report medical and dental insurance on behalf of their employees if they are part of a salary sacrifice agreement.

Many companies negotiate with insurance companies so that their employees are able to access the services at a lower price.

  • Wellness benefits

Benefit packages focused on wellness are among the most appreciated among employees. Discounts or free passes to a gym are examples of wellness benefits. Occasionally, they may also include free passes to specific classes, like yoga and pilates. It is not only beneficial to the physical form of your employees, but also to their mental health. Employees who participate in physical activities feel more productive and energized at work, making the entire organization more efficient. 

  • Transportation vouchers

Additionally, you may wish to consider offering transportation vouchers to your employees. When your company is located in a large city where transportation is needed, such as buses and subways, this is an extremely useful benefit. As a result, you will save them money in transportation fares and services that they would otherwise need to purchase on a daily basis or on a month or annual basis. 

  • Pension contributions

Pension contributions are also a common and appreciated flexible benefit that you can offer to your employees.

They consist in providing employees with extra money once they retire.

Plans like these will be able to attract more people and retain employees, including top talent.

  • Buying or selling annual leave

As a rule of thumb, most companies allow employees to take a certain number of days off as annual leave. 

The ability to buy or sell annual leave, however, offers greater flexibility, which many employees appreciate.

Not every employee requires the same amount of vacation time. In this way, if you offer this flexible benefit, your employees will be able to take extra days off or earn some extra money when they don’t need them.

  • Meal vouchers

By providing meal vouchers to employees, they will be able to save money or pay nothing for food during the working day, such as lunch. 

You’ll decide how much each voucher is worth.

With these benefits, employees will feel as though their salaries are increasing without the need for you to actually increase them since they won’t have to spend money purchasing food or time preparing it.

  • IT equipment and mobile

Offering working equipment, such as mobile phones, desktop computers, and other devices, can boost employee appreciation and help them save money since they won’t have to buy them on their own. 

The popularity of remote working has led to this benefits package becoming more common. So, if your company offers remote or hybrid work options, this benefit will surely be appreciated by employees.

  • Childcare vouchers

If most of your employees have children, childcare vouchers would be highly appreciated. 

This would in fact save them money on childcare facilities and other expenses.

If, however, your team consists mostly of young adults without children, you should consider a different benefit package. 

Tips for choosing a flexible benefits package that fits your company and employees’ needs

benefits

It can be difficult to develop a flexible benefits package that meets both the needs and preferences of your company and your employees. However, there are some considerations to take into account in order to facilitate this choice process. Here are some of the most relevant ones.

  • Understand your company’s availability and benefit’s return on investment

Your first consideration should be your benefits budget. This refers to how much money you can spend on offering flexible benefits packages to your employees. Depending on your company’s size and type, the budget may vary. Moreover, you must consider that each type of benefit has a different return on investment. Take annual leave as an example, it often pays for itself. Some benefits, however, don’t have a financial return. Others, such as health benefits, can enhance your employees’ wellness, both physical and mental, resulting in improved mood, higher productivity, a higher retention rate, and a lower absence rate.

As you can imagine, therefore, benefits differ in many ways, and you need to pick the one that you believe is going to benefit your employees as well as your organization.

  • Consider company location and employees’ demographics

Other factors to consider when choosing the best flexible benefits package for your employees include your company’s location and employees’ demographics. In terms of location, it is important to keep in mind where the offices of your company are located. If your company is located in a city that requires your employees to travel almost always, then you can think about offering transportation vouchers. You should also consider the demographics of your average employees. If most of your employees are above the age of 40, you may want to focus on health or medical insurance. As an alternative, if you have young staff, you may want to consider wellness benefits, such as gym memberships, or offering annual leave since they are willing to travel.

  • Take into account the employee’s personal situation

A third factor to consider is your employee’s personal circumstances. These may include their age, family status, health status, and more.

You may opt for children’s care vouchers, for example, if your team is mainly comprised of individuals with families and children. 

  • Conduct surveys

The best way to understand which flexible benefits will be appreciated by your employees is to use surveys and ask them directly what they would like to receive. Besides emails, you can also send them papers and anonymize the survey. When you get the answers, you can choose to offer the most requested package. Therefore, you will be able to ensure that most of your employees will be satisfied.

Conclusions on Employee Benefits

Providing flexible benefits to your employees can benefit your business in a number of ways, as outlined in this blog.

You can expect positive and beneficial results only when you provide the right benefits; the ones your employees can truly enjoy and appreciate.

This blog post provided you with the best eight flexible benefits for employees. 

However, if you feel that other packages would be better suited for your company, you can offer them.

Thank you for taking the time to read this article. I hope it was insightful and useful to you.

To find out more on this topic, I recommend reading this article on how to create a competitive employee benefits package your team will love.

 

Flavia Silipo is a skilled SEO copywriter and digital marketing specialist with over two years of experience. You can find her on LinkedIn.

 

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5 Ways To Spot Future Leaders Amongst a Crowd

future-leaders

Five Ways To Spot Future Leaders

Amongst a Crowd

When the business world moves at a fast pace, particularly during the turbulent times we are currently experiencing, taking the time to identify future leaders can prove difficult. In a large organization with a rich pool of potential candidates, pinpointing the individuals with leadership potential is especially difficult.

But devoting time to both identifying and nurturing future leaders is crucial. Fostering the talent within your own organization is both more cost-effective and less time-consuming in the long run than recruiting from outside the organization. You cannot risk losing your talent pool to competitors.

So, how do you spot those with leadership potential efficiently? Of course, those looking to progress in their career will need to demonstrate measurable skills like qualifications, knowledge and experience. On the other hand, those three qualities do not necessarily make for a good leader. You cannot focus on these alone.

5 soft skills you should be looking out for

Aside from measurable qualities, there are certain soft skills that will alert you to those who may become excellent leaders in the future.

Soft skills are those skills that are non technical but affect the way in which a person works. Soft skills make someone efficient, effective and productive in their work. Different roles require different soft skills.

To identify tomorrow’s efficient, effective and productive managers, you can be looking out for people in junior positions demonstrating the right soft skills right now.

Here are some behaviors that will help you find the talent you need to start nurturing now.

future-leaders

1. They demonstrate a natural rapport with colleagues.

Leaders should be likable, friendly and approachable. They should demonstrate a consistently positive attitude. Therefore, look out for junior colleagues who are universally liked and respected in the office. Their ability to gain rapport with almost anyone will make them an excellent candidate.

Remember to look at the most outgoing, confident people; but also look beyond the extroverts in the office. There may be others out there who are gaining the trust and admiration of others without shouting it out. These quieter people can hold just as much sway and influence as their noisier colleagues, perhaps more so. They may be perceived to be more approachable too, should times get tough.

2.  They show conviction.

A strong set of core values and a sense of purpose are more soft skills to look out for.

Seek out people working with confidence and purpose, no matter what role they currently fill. They make sure their work has meaning and that they actively seek to contribute to the community within your organization. They focus their energy and attention on tasks that matter.

Conviction and purpose help a leader overcome resistance or obstacles. They can help an organization through tough and uncertain times.

3. Future leaders are lifelong learners.

Those with potential leadership qualities are always looking to invest in themselves and learn new skills. They are not afraid to admit when there is a gap in their knowledge or skill set. They will also take time to bridge this gap.

Future leaders seek opportunities to learn. Their personal development is important to them, both in their career and outside of it. They dedicate time to learning new hard skills, seek out the right professional development workshops, and aspire to gain qualifications. They show an awareness of their own soft skills and look to develop those, too.

4. Future leaders are not afraid to show vulnerability.

Unfortunately, vulnerability can seem like a negative, and not all team members will want to admit to it. However, vulnerability is something we all possess and it can be a really positive thing.

When a person acknowledges and accepts their vulnerability, they are demonstrating self-awareness. This is a good trait that helps people develop honesty, openness and empathy with others. A person who attempts to maintain a facade of perfection and invincibility cannot expect to gain the trust of others.

A person who acknowledges their own vulnerability can accept it in their colleagues, too. They know that no human is perfect. This makes an ideal person to establish and inspire a culture of honesty and respect. This is certainly a leadership quality you’ll want to nurture.

5. They communicate well.

It almost goes without saying that a leader must be an effective communicator. They must inspire confidence in their team, their superiors and the organization’s stakeholders. Being able to communicate clearly is a huge part of this.

Communication is definitely a skill that can be polished through excellent training and more experience. However, look out for the people in your organization who show signs of talent in this area. They can initiate conversations, hold other people’s attention and express their thoughts clearly. It is also important to pay attention to the ability to communicate through the written word.

The action plan on finding future leaders

future-leaders

Spotting potential leaders isn’t a quick and easy formulaic activity. Subtle observation, and lots of it over time, is key here. Above are some easy-to-spot qualities that should help reveal the talent to focus on.

Remember that this is a hugely advantageous use of your time. The time you invest in nurturing the leadership abilities of junior colleagues will be repaid down the line and reap countless rewards.

By starting now, you can maximize potential and minimize the risk of losing great people to other organizations.

The next step is to consider how you will nurture the talent you find. This is something that business coaching services can help with.

They will help you:

  • Identify a colleague’s leadership strengths and their areas for development.
  • Develop a personalized leadership development plan for each person in the program.
  • Coach that person to ensure they realize their potential.
  • Improve their knowledge of leadership, their ability to lead, and hone their leadership style, too.
  • Help identify the right position for the right person within your organization.

Professional coaches are ideally placed to boost your organization’s productivity and positivity by improving the quality of leadership. They can help you build a positive, organized, collaborative and driven team with the next generation of excellent leaders at the helm.

AUTHOR BIO

Salma El-Shurafa is an experienced Executive Coach and founder of The Pathway Project. She is a Professional Certified Coach by the International Coaching Federation (ICF), a Certified Professional Co-Active Coach from The Coaches Training Institute (CTI) and a graduate of CTI’s Co-Active Leadership program.

 

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