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How to Improve Your Company’s Internal Communications

In a fast-paced period of expansion, it’s like your company is shooting through teenage growing pains – voices changing, awkward coordination and all. Getting the internal coms right? That’s the acne cream – soothing and preventative. Internal communications becomes an ever growing need for a business to be successful. 

To that end, here are some core tips to tackle the potential problem you’ll face, ensuring your up and coming company doesn’t become a victim of its own success.

Choose the Right Internal Communications Tool

When choosing an internal communication tool, think of it as picking out a new smartphone. You want the one with just the right features that everyone can use without a twenty-page manual. Here’s where we separate the Swiss Army knives from the single-use plastic spoons:

  • Think big, start small: Tools like Slack offer versatility with channels for different projects and direct messages for quick chats. It scales up nicely as your team grows.
  • Keep it all in one place: Consider Microsoft Teams if you’re already living in the Office 365 world. It’s like having your office within clicking distance—spreadsheets, presentations, virtual meetings.internal communications
  • Clear skies ahead: Asana or act like air traffic control for your projects and tasks, keeping deadlines visible so nothing crashes.
  • For those who never stop learning: Embrace platforms like Loom to create and share informative videos easily—a bit like whispering insights directly in someone’s ear but less creepy and more productive.
  • Oldie but goodie: Don’t discount emails just yet; tools such as Mailchimp’s internal email feature help craft newsletters that are more ‘read me’ than ‘delete me’.

Fostering Open Dialogue

It’s not just what you say; it’s also how you invite the conversation. Think of open dialogue as the caffeine kick-starting your company’s metabolism—essential, invigorating, keeping things moving.

  • Morning brew roundtables: Casual coffee sessions where team members share updates and insights can perk up participation.
  • Digital suggestion boxes: Tools like Trello or Google Forms act as modern-day comment cards, giving everyone a voice without the pressure of a public podium.
  • Pulse surveys jump in here: Quick tools like SurveyMonkey or Typeform gauge company health, sending out periodic “How are we doing?” checks that are less intrusive than a pop quiz but more revealing than water cooler chitchat.
  • Real-time reaction channels: Use Slack’s emoji reactions or similar features in other platforms as an informal yet immediate feedback loop. Imagine thumbs-ups flying across screens!
  • Walk-and-talks for one-on-ones: Sometimes old-fashioned footwork beats tech talk. Regular scheduled time to walk together (or virtual equivalents) nurtures rapport while stepping through topics at hand. It’s helpful for giving a rhythm to meetings as well.

Cultivate an Atmosphere of Clarity

Imagine your company as a library – each book brimming with knowledge but useless if no one knows the Dewey Decimal System. Clarity in communication organizes that library, so every book is found and understood. Here’s how to catalog effectively:

  • Craft concise messaging: Think X’s character limit – get to the point quicker than an elevator reaches the top floor.
  • Visuals are your friends: Tools like Canva or Infogram turn data into visuals clearer than a mountain lake on a sunny day.
  • Straightforward policies: Keep policy documents on shared platforms like Google Docs; always within reach, never shrouded in mystery.
  • Regular training sessions: Webinars using Zoom or interactive platforms like Nearpod ensure everyone understands the ‘why’ behind the ‘what’.

Sharpening the Feedback Loop

The feedback loop in your company is the echo in a canyon – it tells you if your voice carries or falls flat. A well-tuned loop echoes clarity, understanding, and adaptation. To fine-tune this acoustic marvel:

  • Open-door digital policies: Encourage use of platforms like Discord where open channels can simulate the ‘office door always open’ vibe. This can also be a good way to interact with customers as well.
  • Regularly scheduled reviews: Tools such as 15Five provide structured feedback templates that promote consistency and depth over a “How’s it going?” flyby.
  • Constructive criticism culture: It’s not nagging—it’s nurturing. Establish guidelines for feedback to be actionable and specific, cutting out vague complaints like foggy weather.
  • Recognition software like Bonusly: Sprinkle in some digital kudos for jobs well done; it’s praise that sticks better than a post-it note on a monitor.

The Last Word on Internal Communications

Now, to wrap up this melody of thoughts, remember that improving internal communications is not a one-hit wonder; it’s an evolving symphony. Keep experimenting with the tempo and instruments until every note resonates just right.

Also, listen actively to your team’s feedback like a maestro listening to their orchestra – be ready to fine-tune as you grow. And when in doubt, simplify; sometimes the most profound messages are conveyed in a whisper rather than a shout.

So ask yourself, which string will you tweak today to make your company’s line of communication play in perfect harmony? There are a lot of options to weigh up, so first establish if you’re missing anything obvious, and start there.

small business coach