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How to Create the Ideal Company Wiki in 5 Simple Steps
In Five Simple Steps, Create the Ideal Company Wiki
Want to keep your knowledge and content private yet accessible to only your associates? Then a company wiki is your best bet—it’s a wiki you don’t have to share with the public.
A company wiki is a perfect solution for teams working within a company on projects together. Only those can access the company wiki you allow, and all your content is private and secure. So it’s perfect for storing sensitive data or work methods.
A company wiki can help in numerous ways; some significant ones are as under:
- It helps make a new hire’s onboarding process easier
- It Ignites your team’s productivity by saving the time they search for information
- It helps tackle errors in documentation, as it can be a collaborative process
- It stores the vision, goals, and style of your company to communicate will all
- It helps answer technical questions to avoid being asked over and over again
A company wiki is an essential asset for any company, big or small. Hence, this article will teach you how to create the ideal company wiki in 5 simple steps:
- Select a wiki software that caters to your company needs
- Structure your company’s wiki
- Create and upload the information
- Circulate the company’s wiki within the company
- Keep adding the new information
Five steps to an ideal company wiki:
Select a wiki software that caters to your company needs
For an ideal company wiki, you need an ideal wiki software that runs it. With a multitude of options to choose from, it can be challenging to find the gem. However, we have done the research and found the best for you.
If you want to use a company wiki to help your team stay organized and keep the content up-to-date, Slite is the ideal software to create a wiki. It is a company wiki software that is easy to use and set up. With its clutter-free interface, you’ll have an excellent company wiki that everyone will use.
Structure your company’s wiki
Once you have chosen the right company wiki software, you are ready to populate it with the information. However, you will first need to structure it.
If you’ve got a lot of information to share, make sure to categorize and sub-categorize it in order to make the platform more user-friendly and easy to navigate. The idea is to create a hierarchy of information. For instance, think of the three main sections as Tiers.
- In Tier 1, you should have the departments
- In Tier 2, you should have the functions of those departments
- In Tier 3, you should have the different tasks those functions do
To Elucidate, the HR department’s function to onboard new hires should be structured as a subcategory of the main HR category. In this subcategory, you can place the documents, guides, or tutorials for the newly-in employees.
Similarly, you should structure the information on your company’s wiki by dividing it into the functions of central departments so that it remains clutter-free. However, this structure is not the thumb rule but an example. Since you know your company well, you should structure your company’s wiki in an easy-to-use way for everyone in your company.
Having done with structuring your company’s wiki leads you to the next step that is to populate it with the information.
Create and upload the information for your company wiki
Once you have structured the wiki, it’s time to put some flesh on it. At this stage, you will need the help of the heads of each department of your company.
Since the heads are the ones dealing with the technical things of their departments, they can tell what things are to be incorporated in the company’s new wiki. For instance, the head of HR must have the knowledge of frequently asked queries of the employees. Hence, you must have them create an HR FAQs page under the HR main category.
Similarly, the marketing head may know more about your company’s style; hence, you can request them to help communicate the style effectively. Also, they can have templates such as marketing plans uploaded on the company’s wiki.
Besides domain-related knowledge, there are certain things such as a company’s vision, mission statement, expectations from employees, general guidelines that need to be circulated within everyone. For that, your company wiki should also have a dedicated general page.
At this stage, you should create and upload all of the general information. Then, as the wiki goes live, you can allow the desired employees to edit or add new information.
In the beginning, your company’s wiki may look like a newborn having little knowledge or information. However, it will mature as more employees will be allowed to edit or add the information over time.
Circulate the company’s wiki within the company
Voila, it’s time to invite your employees to the hub of information they need within the company. Your company’s wiki is ready to go live after you have structured and added the pre-existing information.
The company’s wiki will let your employees collaborate without having to use other applications. Here, they can share every form of information, such as audio, video, image, text, etc., with each other. Furthermore, since it is a collaborative platform, it makes it easier for the employees to have feedback, direction, and brief on the projects they are working on.
By contributing new information, the wiki will mature over time and become the go-to resource for any employee that needs clarification or a solution to a problem.
Keep adding the new information
Since the company’s wiki is created to save employees’ time who seek clarifications to their queries, you must keep it up-to-date.
Whenever an employee’s mind lights up with a question, the answer should already exist in the company’s wiki. If it doesn’t exist, it should then be added in case the same question pinches another employee someday later.
It will save everyone’s time; hence, keeping the wiki up-to-date will contribute to the company’s overall productivity.
Conclusion on creating a company wiki
If you do steps one through five, you’ll have an ideal company wiki that your employees will turn to when they need information.
By setting up a wiki, you’re increasing your company’s overall productivity because your employees will be able to find the information they need quickly and use that time to work on something else.
Also, It’s crucial to make your wiki as easy to use as possible. It should also be easy to add, edit, and update.