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How to Create Captivating Email Content in 2024 – Part 2

Crafting Powerful Content that Engages and Converts

In the first part of our series on leveraging the best email marketing practices in 2024, we’ve covered the initial steps that’ll set your email campaign on the road to success. Now, it’s time for the juicier part – actually creating content that resonates with various segments of your audience. This guide delves into the main types of email content, their strategic implementation, and the most powerful personalization strategies at your disposal. Let’s get going. 

Key Types of Email Content


There’s a distinction between 3 main types of email content. Most often, using all of them is necessary for achieving the maximum impact of your email efforts.

1. Promotional Deals

This type of content directly appeals to the desire to save money or gain early access to products/services. 

As such, providing exclusive discounts, promotions, or limited-time offers will significantly increase open rates and conversions. It not only encourages purchases but also helps in nurturing customer loyalty.

A kind of promotional activity exclusive to your email subscribers aims to make them feel like VIP members of your brand community – providing early access to products/services or personalized sales. This includes pre-launch offers that let them be among the first to buy, subscribers-exclusive discounts, and limited-time offers.

Other most valuable deals and promotions to use include:

  1. Percentage/dollar-off discounts: Straightforward and great for quick inventory turnover.
  2. Flash sales: Limited-time offers that last for a short period, usually 24-48 hours, and create a sense of urgency that spurs purchases.
  3. Buy one, get one free (BOGO): Thanks to BOGO deals, customers get more value for their money.

2. Educational Material

The goal of this type of content is to provide as much value to your audience as you can. 

With guides, it’s step-by-step instructions and tutorials aimed at helping customers better understand or use your products/services. Utilize them in the following ways:

  1. Provide detailed guides on product usage, also highlighting features that customers might not be aware of.
  2. Identify common problems or questions that customers have and offer clear, practical solutions. 
  3. Inspire customers by showing creative ways to use your products (especially effective in the arts, crafts, culinary, or lifestyle sectors).
  4. Offer tutorials that help customers develop new skills related to your products/services (for instance, a camera company can offer photography tips).

Another kind of educational content is industry insights that position your brand as a trusted source of information. It’s best distributed via a weekly, bi-weekly, or monthly effectively-crafted email newsletter.

To achieve this status, you may leverage:

  1. Your take on emerging industry trends, potential future directions, and what they mean for customers. 
  2. Interviews or guest posts from industry experts or thought leaders, strengthening your brand’s credibility by association.
  3. Recent studies or other research your company has conducted, including white papers, case studies or survey results.
  4. Information about any significant regulatory changes affecting your industry and guidance on navigating these changes.

3. Visuals and Interactivity

High-quality images and videos – one of the most powerful forms of content marketing – grab the recipients’ attention quickly and their use will continue to rise in 2024. To use them effectively, keep in mind the following:

  1. High-resolution images that highlight the product’s sleek design and relevant features are especially helpful when doing product launches. So are thumbnail links to videos showcasing the product’s functionalities.
  2. Behind-the-scenes visuals add authenticity to the brand and also allow recipients to feel a part of the creative process.
  3. Infographics and short, animated videos are great as educational content.
  4. Video testimonials and case studies significantly boost trust and interest in your offerings.

Moreover, interactive elements are surging in popularity this year. Depending on their type, they serve various purposes.

Surveys provide valuable feedback; quizzes are both fun and allow you to create personalized offers based on the results; while buttons make it clear what action the reader should take next, whether it’s viewing a product or starting a free trial.

Now that we’ve outlined the main content types to use, let’s examine how to tailor the content based on different customer segments – a key part of any marketing campaign.

Matching Email Content to Customer Segments

In the preparatory phase of creating an excellent email marketing campaign, you’ve done audience segmentation (See the previous article in this series for an in-depth guide on segmentation techniques).

According to each of the key segmentation techniques, here’s how to effectively adapt your email marketing efforts:

Demographic Personalization

  • Age: Younger demographics prefer a vibrant, energetic tone, visuals that mirror the latest trends, and interactive elements like quizzes or games. Older demographics prefer a more formal tone with a focus on reliability, quality, and value. 
  • Gender: Men are especially enticed by direct and to-the-point communication, while visually-rich content tends to work particularly well with women.
  • Income: For wealthier segments, highlight the exclusivity or premium quality of offerings. Invite them to VIP customer programs or events that cater to their lifestyle. On the other hand, for those with lower income, the focus is on value for money, discounts, and budget-friendly options.

Geographic Personalization


  • Localized offers: These fit local events, holidays, or seasons – for instance, promoting winter gear to customers in colder regions or beachwear to those in coastal areas.
  • Economic conditions: You must ensure your offerings are appropriately priced. 
  • Cultural relevance: Offers that reflect local cultures, traditions, or languages, like using laid-back and sunny imagery when targeting Californians or limited-edition Mardi Gras-themed products.

Behavioral Personalization

  • Purchase history: Send personalized recommendations based on past purchases or upsell products related to items a customer has already bought.
  • Website navigation patterns: Tailor content based on the sections of your website that users visit most frequently.
  • Engagement levels: Send reward emails to your most active subscribers. This includes exclusive discounts, early access, or free shipping or gifts. For those who haven’t opened emails recently: send re-engagement messages, reminding them of the benefits of being an active subscriber and include a small, exclusive incentive to re-engage.

Psychographic Personalization

  • Values and interests: For eco-conscious consumers, highlight the sustainability practices you’ve undertaken. Or, if a customer is conscious of privacy and data security – with one of the key trends this year being a growing concern of data protection practices – you’ll need to explain your data protection measures in more detail.
  • Personality traits: Adventurous customers are likely to engage if you emphasize the excitement and discovery in your campaigns. Whereas, more practical-minded customers prefer detailed information and utility-focused content.

Crafting Enticing Subject Lines

Last but not least, to greatly increase the chances of your content being opened, you must craft subject lines that spark recipients’ interest and grab attention right from the bat.

How do you do this? Here are some general tips:

  1. You need to clearly articulate the value the recipient gains by opening the email, whether it’s a special discount or relevant information. 
  2. A great subject line needs to be informative, yet concise; as a rule of thumb, keep them under 50 characters.
  3. Start with verbs that inspire action and imply excitement, like ‘Save’, ‘Experience’, or ‘Boost’.
  4. Personalization is relevant here as well; it goes beyond inserting the recipient’s name and may include the recipient’s interests, past interactions, or other relevant details.
  5. If you’re having difficulties coming up with an effective subject line, you may use a free subject line generator to guide you in the right direction.

Some examples following the above tips include, “[Recipient’s Name], Grab Your Personalized Fitness Plan Now!”, or “[Recipient’s Name], Discover How to Improve [Specific Skill] in Just 30 Days”.

Unleashing the Power of Engaging Email Content

Smartly using a strategic blend of promotional, educational, and visually engaging content, personalized to the diverse segments of your audience, is a must if you’re looking to drive engagement and conversions.

However, don’t expect to get the optimal results on your first try. The third and final part of our series examines the best strategies to refine your email marketing and get it on the level it needs to be.

Until then, keep collecting audience data and designing the foundational content that’ll later blossom into the best version of itself.

small business coach