Small Business Deliveries Amid Supply Chain Delays


The last few years have been tumultuous to say the least, with a combination of pandemic-related disruption and other economic and political pressures placing unprecedented strain on global supply chains. In spite of this, it is possible for small business deliveries to account for potential hold-ups and satisfy customers. Let’s talk about what tools and techniques are available to organizations of all sizes that want to fight back against shipping delays.

Working with Third Parties to Guarantee Next Day Delivery

Consumer expectations have grown exponentially, and if customers are able to order goods online from your website, then offering next-day or even same-day delivery is becoming a base level service that even smaller companies must provide.

Enabling this in-house is often impractical and prohibitively expensive, which is why lots of organizations work with overnight courier services to get the job done.

As well as taking charge of the actual delivery of products, modern providers are capable of encompassing other elements of the supply chain, including warehousing. This reduces the budgetary burden that small business deliveries have to bear in order to ship items to customers quickly.

Being Realistic about Delivery Windows


Speed isn’t everything when it comes to keeping customers happy at the delivery stage. In fact it’s arguably more important to give them a precise idea of when their package will arrive, regardless of whether that’s in a day, a week, or a month.

Everyone appreciates honesty from the companies they use, and if you know that supply chain delays are throwing a spanner in the works for your operations, there’s no point over-promising in the hope of luring shoppers away from competitors.

Of course you need to think about this from the other direction as well; if you don’t give customers any indication of when their delivery is due, that’s just as unhelpful as being imprecise or overly optimistic.

The point is that by keeping customers in the loop, and also providing updates on any delays as soon as possible, you’ll nip the potential for discord in the bud rather than allowing it to bloom and do damage to brand loyalty.

Planning for Seasonal Shifts in Demand Small Business Deliveries

Another must-do for any small business is the act of putting a plan in place to deal with peak periods of business, usually focused around particular events throughout the year as well as the holidays.

It’s not just a case of knowing that the number of orders you receive will rise at these times and making internal preparations, but also managing relationships with third parties to accommodate the challenges you’ll face.

For example, if you know that the couriers that you usually use for next-day delivery will be swamped after a certain date, setting a deadline for orders to be placed for fulfillment prior to this on your site will sidestep customer consternation.

Tracking Changes to Availability in Real Time

Your inventory will likely change rapidly, and when supply chain delays are a looming issue, you cannot afford any inaccuracies in this arena. A customer seeing that an item is in stock on the product page, only to find that it’s unavailable when they reach the checkout, will be rightly disgruntled.

Likewise if you only reorder best-selling goods from suppliers once they have sold out, you’ll face a time lag between restocking, during which time you’ll miss out on sales unnecessarily.

As such you have to invest in the latest systems that let you track changes to the availability of products in real time, and also be proactive about restocking the hottest items in your inventory.

Rectifying Delivery Dilemmas by Demonstrating that You Value Customers

It’s not possible to completely eliminate mistakes from the operations of any small business, so it pays to be prepared to deal with the aftermath of snafus.

This is particularly important when it comes to deliveries, as even small delays or missteps can leave customers feeling frustrated.

Those that do experience a less-than-stellar service, whether it’s the fault of your company or one of your partners in the delivery process, should be compensated. This could mean providing a discount off their next order, or an offer code to receive free shipping.

As well as patching up a rocky period in your relationship with a customer, this is a good way of increasing the likelihood that they’ll come back for more in the future.

Keeping Delivery Costs Low


In among the supply chain delays, consumers have also had to contend with the gradual increase in the price of shipping from the businesses that they buy from.

This is an inevitable knock-on result of issues like rising inflation and growing fuel costs. But this also gives companies an opportunity to make themselves more conspicuously pro-customer by offering affordable or even free delivery.

The added perk of providing inexpensive shipping as an option at the checkout, or even as the only service available, is that it will temper the expectations of shoppers. Any service which does not cost them extra cash also won’t need to be especially swift.

There are ways to factor in the price you’ll pay as a business for supplying free delivery to customers. Rebalancing pricing on certain popular products, or making efficiency improvements to the way you run your warehousing, will give you the wiggle room you require to justify this.

The Last Word on Small Business Deliveries

Up and coming companies have to be competitive with global competitors when it comes to shipping if they want to gain momentum. Customers won’t stand for sub-par service quality more than once, and even known supply chain delays aren’t enough of an excuse these days.

You don’t have to overcome this obstacle alone, and there are meaningful ways to work around it which require proper planning and preparation, as well as regular reviews of key performance indicators to see if there’s even more room for improvement. This will leave you with a more robust and resilient business as a result.

small business coach

On-Demand vs. Automated Webinars: Which Suits Your Business?


Many businesses today are considering webinars as a tool for reaching a wider audience. That’s because they’re a cost-effective way of bringing your business big rewards.  For starters, hosting a webinar allows you to show your expertise in your field. Talking to existing and potential clients about your business builds a good brand reputation that’ll help you gain and retain customers.

In addition, while webinars aren’t about making a hard sell, they’re a good way of generating and converting leads. This is because sharing information about your business, services, and products increases engagement, which promotes lead generation and conversion. 

Nonetheless, deciding whether to host an automated or on-demand webinar can be challenging because they can share similar benefits. If you’re unsure which of these two webinar types is best for your business, this article is for you. This post explores automated webinar and on-demand webinar to help you determine the one that suits your business best. Stick around to find out more.

Understanding Webinars And How They Work


A webinar, also called a web seminar, is a video conference that businesses use to educate, train, or demonstrate an idea or concept. They help you reach existing and potential clients in a way that adds value. They’re also a convenient way of reaching larger audiences worldwide despite their geographical locations.

Webinars work similarly to in-person workshops, save for the face-to-face experience that characterizes the latter. They often involve a host, a panel of participants, and attendees. The role of the host is to facilitate the discussion. The panel, meanwhile, is responsible for presenting their ideas within the designated time frame.

On the other hand, attendees watch the webinar and interact with panelists via chat or, in some instances, audio. The average webinar has 100 attendees, but some can have up to 500 viewers. The majority of webinars are free, but some charge a registration fee.

Automated Webinars Vs. On-Demand Webinars

Automated webinars are pre-recorded events scheduled to begin and run automatically at a specific time with or without a host, panelists, or attendees. In this type of webinar, the host determines the content they’d like to present. This can be a presentation, a survey, a pre-recorded video, or a third-party program recording. The nature of an automated webinar requires attendees to join the webinar at the specified time to avoid missing the beginning.

In contrast, an on demand webinar doesn’t have a specific schedule despite being pre-recorded. Instead, once the webinar has been recorded, the host sends it to the participants. This provides them unlimited access to the content and allows them to join the event at their most convenient time.

Benefits Of Automated Webinars

  • They’re Efficient And Time-Saving

Automated webinars cut back on the tasks required to run a successful webinar, which saves time. For example, deciding to play an automated third-party program recording or a presentation minimizes the need for a host. This leaves you with more time to plan the next webinar or answer questions from your attendees, thus increasing engagement. 

  • They Enhance Customer Service

Customer service is critical to any business. Excellent service increases customer engagement, lead generation, and lead conversion. An automated webinar improves customer service by granting you ample time to respond effectively to your customers’ requests. This translates to good customer support, which is vital to customer satisfaction.

Additionally, automated webinars facilitate efficiency during the registration process, ensuring that registered attendees can access your webinar without trouble. Consequently, satisfying your customers’ needs enhances customer service and increases brand loyalty, allowing your business to thrive.

  • They Offer Convenience 

The success of your business is dependent on more than just webinars. Nonetheless, for your business to flourish, it’s essential to ensure your webinars are successful. The convenience of automated webinars is one of the ways you can accomplish that.

Automated webinars help you reap the benefits of connecting with your clients without working too hard. For example, because the webinar is pre-recorded, you can run it without hosting it. Instead, you get to focus on responding to your customer’s questions and concerns promptly. 

In addition, you can also take advantage of the real-time feedback to pre-record another webinar. This helps you increase engagement because your viewers see their opinions being considered, thus making them more inclined to associate with you.

Benefits Of On-Demand Webinars


  • They Increase Lead Generation and Conversion

As mentioned above, on-demand webinars allow attendees to access a webinar anytime. This is convenient to most individuals because of their varying schedules. It also means that your attendees join the webinar because they want to, not because they’re required to.

Additionally, attendance increases because attendees can join at their convenience. This increases lead generation and makes it easy for you to convert them into customers because they’re genuinely interested in what you offer.

  • They Enable You To Concentrate On Other High-Level Tasks

The nature of on-demand webinars also means that you spend less time running the webinar and more time fulfilling critical tasks. For example, while your customers attend the webinar, you and your staff can attend to other duties.

Since your operating hours and the time the attendees are on the webinar may not match, you can ensure that your business’s needs won’t be neglected. Additionally, it gives you and your team time to brainstorm more creative ideas for upcoming webinars. This helps you enhance engagement and promote lead generation.

Which Between On-Demand And Automated Webinars Is Better For Your Business?

On-demand and automated webinars are an excellent way to grow your audience. However, choosing between on-demand and automated webinars can be challenging because both benefit your business immensely. The primary difference between these webinars is that the former is accessible at any time, while the latter has a specified time for attendees to join.

Therefore, an on-demand webinar is more convenient if you’re dealing with a wide range of clients from different continents. This is because their different time zones don’t affect their ability to join your webinar, as access is unlimited. If your client’s time zones aren’t an issue, then either type of webinar would suit your business.

In Summary

Webinars are a convenient tool for reaching a wider audience. Besides being cost-effective, they help you build a good brand reputation while increasing engagement and generating leads. Choosing between an automated and on-demand webinar can be challenging because both offer similar benefits, including convenience and efficiency.

Their only difference is that automated webinars have a specific schedule for attendees to join an event, unlike on-demand webinars. Therein lies the basis for your decision on which suits your business best. If your clients’ time zones aren’t a factor, feel free to experiment with both webinars to discover the one with more potential.

small business coach

How Can Your Small Business Benefit From eSignature Solutions?


Every business, small or large, has a lot of paperwork to deal with in everyday operations. For instance, managers must sign contracts with various suppliers and service providers. They also need to sign customer forms to agree with their content. An electronic signature (eSignature) is the most effective way to sign company documents.

An Overview Of eSignature Solutions

ESignature is a process of signing digital files, and it’s an equivalent of a handwritten signature. In other words, it’s an electronic indication of an individual’s intention to agree to the content of an online file. It, therefore, enables one to sign legally binding contracts without printed papers. Some situations you may use for eSignature solutions include sales agreements, invoice processing, new hire documentation, vendor contracts, purchase orders, etc.

To create eSignatures, you must utilize an electronic signature generator. This is an automation tool you can use to sign online documents. It allows you to type your signature, download it, and attach it to your files. And the good thing about such a tool is that it allows you to customize your signature to make it unique.

Benefits Of eSignature Solutions For Your Small Business


Your enterprise can benefit in various ways by leveraging the power of eSignature technology. They include the following.

Helps Reduce Cost

Reducing costs is one of the most effective approaches to ensure your small company continues to thrive. When you minimize expenses, you can save money and promote your firm’s profitability. For that reason, ensure you find effective ways to keep costs at the lowest level possible. And one of the best ways to achieve that is by shifting to eSignature solutions.

Signing documents online enables you to minimize expenses in many ways. For instance, it eliminates the need to deal with physical files. As such, you won’t need to purchase things like printing machines, ink, and paper. Everything will happen online, including creating, signing, and sending files to users.

Additionally, signing documents online means storing them on the cloud. Therefore, you won’t have to hire a large storage space. A small one will just be enough for a few files you may want to store in your office. That helps reduce your rental expense.

You also need to note that dealing with physical documents requires you to hire delivery services anytime you want to send them to users. And that attracts extra costs. On the other hand, eSignature solutions enable you to send documents online, eliminating the need for document delivery services. All these go a long way toward ensuring you reduce expenses to maximize the profits of your small business.

Helps Save Time

You’re wasting a lot of time if you still use traditional document signatures. For instance, you must spend several hours printing documents, signing them, and then scanning them again if you want to transfer them through online platforms. If that isn’t the case, you might keep running up and down searching for delivery services to help send your files to recipients. That leads to a waste of time.

Besides, signing documents in the traditional way probably implies that you’re storing physical files in your office. That also can take much of your time, especially when arranging large volumes of documents in your office. It can also come with many hassles as you try to locate a single document from piles of files.

ESignature solutions can help you to save time. For instance, you don’t have to print the documents to sign them. You can do it online in seconds. And because you can share the signed documents online, you won’t need to keep traveling to find document delivery services. That way, you can save a lot of time, which can be utilized to complete other important tasks.

Improves Document Security

Sticking to traditional signatures exposes your documents to a lot of security issues. For instance, unauthorized persons may access your company’s information, especially when you leave documents on printing machines. Also, your files may fall into the wrong hands with delivery services. All these expose your business data to security issues. That’s why you need to invest in electronic signature solutions.

With eSignatures, you won’t necessarily have to deal with physical documents. You can send them only to the intended recipients through online portals. And because most digital document-sharing platforms have the added layers of identity verification and file encryption, you won’t be worried about cybersecurity attacks. That ensures you improve the security of your documents or company’s information.

Provides Better Customer Experience


You must be careful about customer experience and satisfaction when running your small business. With poor customer experience, your small business will barely take off the ground.

Using traditional signatures can hurt your customers’ experience in many ways. For instance, they might be forced to keep going to the postal offices or come to your office to pick up the documents you want them to sign. That harms their convenience and flexibility, and you might lose them.

You must understand that customers will always want to do business with companies with electronic services. It’s, therefore, necessary to shift to eSignature solutions. It’ll make customers happier, thus enhancing your retention rate.

Ensures Compliance

Another great benefit of eSignature solutions is that it helps your small business to comply with legal requirements. As companies continue to use technology, so are many regulations drafted regarding the collection and transfer of personal information. It might not be easy to comply with some of these regulations when using physical documents and traditional signatures.

On the other hand, most eSignature solutions are built with most of the data regulations in mind. Therefore, you won’t be worried about noncompliance. You’ll always remain compliant with the relevant guidelines when dealing with customers, suppliers, employees, and other stakeholders’ information.


Small businesses face a lot of challenges. Therefore, any strategy that can help save your company should be implemented. And one of them is eSignature solutions.

As detailed above, there are several benefits of eSignatures for your enterprise. However, you must ensure you find the most suitable solutions.

small business coach

How to Start a Retail Company in 4 Steps


In today’s time, numerous opportunities and available tools have made starting a business easier for anyone. In whatever industry you plan to build your brand and company, it is always important first to make yourself equipped with what’s needed for you to be able to catch up to existing similar businesses. A retail company, in particular, provides target customers with small quantities of products and services made available in-store, online, or both. Some retail businesses include supermarkets, clothing stores, department stores, and many others. If you plan to start your own retail company, here are some steps you may need to know.

1. Create a Business Plan

Before starting a business, different ideas about what products to create and what services to offer can come to mind simultaneously. One way to organize these thoughts and ideas is by creating an effective business plan. A business plan helps entrepreneurs document and set up necessary information about the business to create. This may include the following:

  • Business Concept. The business concept section of a business plan includes information about the company itself, which may include the form of business organization, vision and mission, business model canvas, target market, and the proposed product or services.  
  • Business Environment. The business environment section explains the different factors that affect and contribute to the business. Some of these factors may include economic, social, technological, legal factors, etc.  

Including a Strengths, Weaknesses, Opportunities, and Threat Analysis, also known as SWOT analysis, is vital to prepare your business for possible successes and challenges in the future. 

  • Marketing Plan. A marketing plan includes a thorough discussion of product descriptions, prices, budget, the location of the business, promotions, sales plans, and competitions. The price section of the marketing plan presents the amount needed for raw materials and the pricing strategy used in the business.  
  • Operations Plan. The operations plan explains the actions needed in each operation of the business. This section includes the hours of operation, process flows, material requirements for the business to operate, and the business layout, if applicable.  

When looking up what retail business to create, looking up what is most needed and the trend in your location can best help you decide what business to pursue. For example, in America, grocery stores, electronic shops, and home furnishing businesses are one of the highest-operated retail businesses in the country.  

Similarly, in Australia, the consumer goods retailing industry has generated over $239 million in revenue this year. Thus business owners, especially groceries and the like, are investing in needed materials and equipment for their businesses to operate efficiently. This includes proper shelving equipment and racks, accurate and reliable retail weighing scales, etc., to ensure that they provide fast and honest services to their customers.

2. Register the Business


After creating a business plan, for sure you now have enough knowledge about what your business is all about and its operations. Making your retail business official means registering it. To do this, you must set your business name and determine the business’s legal structure, which is already part of your business plan under the form of organization section.

In choosing your business’s structure, consulting a business attorney or an accountant to guide you is necessary. This legal structure can determine the tax, liabilities, and certain classifications that regulate your business. Legal business structures include Sole Proprietorship, General Partnership, Limited Liability Company, and Corporation.

Moreover, obtaining documents like retail licenses and permits is also necessary. Business insurance is also of great help to ensure that the business and your employees are protected should common risks occur.

3. Pick a Location for Your Retail Company

The location of your retail business can determine its profitability. Is your store accessible to your target market? Is it a safe location for an established business, or is it better suited for a startup? These are just some of the questions you can use as a guide when choosing a location for your physical store.

Looking closely at your target market, their location, and common interests are some of the aspects you’d want to prioritize for your business locations. Try looking at a safe, accessible space that can match your retail business’s concept and your budget.

Another way to grow your business is by building your online presence. If your business allows, you can also set up an online shop through social media or a business website. That way, you can easily transact, connect, and attend to customer concerns, generating more customer leads and business profit.

4. Hire Employees for Your Retail Company

Hiring the right employees will help you and your business to operate smoothly. Depending on your retail business needs, hiring employees that can work efficiently, provide excellent services to customers, and are knowledgeable about what they do are qualities you should look up to.

Setting up specific skills, abilities, experiences, and many others through a job description is one great way to help you find the right employees for your retail business. This way, you can easily match up staff that can satisfy your business goals and operations. 

Conclusion on Starting a Retail Company

Knowing and following the steps to starting a retail company can help make the journey more manageable. Establishing your own business can equate to learning and exploring different ways to achieve growth and success. All you have to do is follow steps that can work well with your business’s initial goals and purpose; other processes will likely follow. 

small business coach